Fractional COO. Fractional Ops Director.

Fractional operations leadership for nonprofits that need execution capacity.

Strategy is cheap. Execution is scarce. We run the operating system that keeps revenue delivery, reporting, and cross-functional work on track.

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Fractional Operations vs. Fractional COO: What's the Difference?

Fractional COO ($5K-$15K/month): Strategic leadership. Sits on the leadership team. Owns organizational strategy, board relationships, cross-functional alignment, and executive decision-making. For organizations needing strategic vision and operational direction.

Fractional Operations (hourly or retainer): Execution capacity. Owns process implementation, CRM management, gift processing, data hygiene, reporting, and day-to-day workflow. Tactical scope that delivers operational outputs. For organizations with clear strategy but broken execution. Learn more about this model in our revenue operations framework.

What we own

Operating cadence. Weekly priorities, monthly reviews, quarterly planning aligned with your supporter journey.
Cross-functional execution. Development, Finance, Data, Legal, HR, IT alignment around shared priorities.
Process clarity. Intake, handoffs, QA, approvals, and timelines for revenue-critical workflows. This is where department restructures take root and stick.
Reporting that is actually used. Dashboards, metric definitions, and governance cadence. 72% of nonprofits use 3+ non-integrated systems (NTEN 2024)—we create a unified reporting infrastructure using our fundraising scorecard.
Budgeting and reforecasting discipline. Monthly financial reviews, pipeline forecasting, and resource allocation.
Gift processing and data hygiene. Nonprofit databases experience ~30% data decay per year. We implement retention and audit processes.
Donor acknowledgment and 48-hour rule enforcement. Donors thanked within 48 hours are 4x more likely to give again. This is core to donor retention.

What changes when ops is owned

Work stops living in Slack threads.
Projects stop dying in "alignment."
Leadership stops guessing in board meetings.
Your team stops burning out from chaos.

What a Typical Week Looks Like

Weekly operations review (1 hour): Priorities, blockers, and cross-functional alignment for the week ahead.
CRM audit and gift processing (5-8 hours): Data entry cleanup, thank-you letter generation, 48-hour acknowledgment enforcement, duplicate identification.
Reporting build (2-3 hours): Dashboard updates, donor pipeline reports, monthly revenue summaries, KPI tracking.
Process documentation (2-4 hours): Workflow mapping, procedure guides, playbooks for staff consistency.
Monthly business review (1 hour): Forecast vs. actual, CRM health metrics, team performance, next month's priorities.

Deliverables: Clean CRM data, timely donor acknowledgments, reliable reporting, documented processes, and a team that knows how work actually gets done.

Pricing

Fractional Operations: $5,000–$10,000/month for ongoing execution capacity (20-30 hours/week), or hourly rate of $100-$150/hour for project-based engagements.

Typical engagement is 6-12 months as the team learns systems and can maintain cadence independently. Some organizations retain ongoing support for quarterly reforecasting and annual CRM health checks.

Related services

Fractional COO — When you need strategic leadership alongside operations.
Development Operations Consultant — Project-based ops fixes without fractional commitment.
Supporter Journey — Build the lifecycle operating model your operations infrastructure supports.
Fundraising Operations Audit — Diagnostic assessment before committing to fractional ops.
Forecasting Case Study — See how we built the operating cadence that achieved 1% forecast accuracy.

If you need a steady executor, this is it.

Book the call. We will map the operating failure points and the fix order.

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